CUSTOMER CARE OFFICER

Home > Lagos > Full-Time Customer Care Officer Date of publication: Yesterday Job Type: Full-Time Salary: 120 000 naira per month Company: Beta Consulting Services Location: Lagos Responsibilities: Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed. Requirements: Must be neat. Must have BSC/HND in social sciences. Must be articulate. Must be able to work under pressure.