E-commerce Manager INTRA CRUIX NIGERIA LIMITED

We are an emerging indigenous firm involved in general commerce, e-commerce, procurement, information technology and business outsourcing. Following the huge potentials in our e-commerce business, we require the service of an Ecommerce manager to manage and monitor sales on our online store and other online assets. Qualified candidate will be responsible for selling, selecting and moving goods online for optimum sales position. Experience for buying and selling online is a must and should also understand online advertising and vast in social media ( Facebook, twitter, google+, You tube, etc )

The person

The perfect candidate will play a vital role in the company and must be willing to drive a start-up to success. He or she should be willing to accept a living wage and will also have commission in line with company policy

Responsibilities/Requirements (Including, but not limited to)

• Responsible for the development and sales performance of the online business, working with key people within the organization.
• Development and execution of marketing plans designed to grow the base of customers visiting our site, driving revenue, and increasing customer loyalty.
• Oversee product offers and merchandising, ensuring sales are maximized and that content is delivered effectively.
• Track traffic and sales performance amending where necessary to increase sales.
• Monitor other online and discounts website consistently to make sure we have the right products and prices.
• Experience selling mens and ladies discounted retail goods (off-price or discounted retailer).
• Analyze customer demographics and purchasing behavior to monitor trends and future sales growth.
• Knowledge of web maintenance and troubleshooting
• Knowledge of Search engine optimization.
• Online inventory management.
• Ensuring that our staff handles returns and refunds promptly, and that customers are left with a positive impression of our company.
• Familiarity with the workings of an e-commerce business, for example: product fulfillment, customer support, payment gateways.
• Stay up to date with new product releases. Add them to our inventory and profile them
• Partner with vendors, manufacturers, retailers and logistics company to achieve targets
• Review and release orders based on product availability
• Notify Management of any price discrepancies on orders
• Notify Management of any out of Stock issues that delays any order from shipping on time
•  Cancel or change open orders as needed
•  Maintain Customer Information files and add any additional information that is required on how to do business with each account
• Take action and resolve complaints  & Process replacement orders
• Navigate websites to retrieve orders, upload inventory, cancel orders, change ship dates, and provide tracking information
• Perform other duties as needed

·         Credentials and Experience

• Bachelors Degree / HND in any field
• Minimum of 3 years experience in Customer Service ( E-Commerce experience a Plus)
• Must be able to track and coordinate projects in a timely manner
• Ability to manage multiple project and meet deadline
• Ability to learn about product knowledge
• Must have knowledge about inventory control process’s
• Must have the ability to write procedures based on our E-Commerce customers requirements to do business with them, and monitor to make sure procedures are being followed.
• Must be a self starter, detail oriented and an excellent problem solver.
• Excellent verbal and written communication skills
• Ability to complete tasks with minimal Supervision
• Manages vendor relationships to ensure service, efficiency, value and brand standards are met.
• Facilitates digital marketing development from concept to production in coordination with third party business partners, affiliates and agencies.
• eCommerce, lead generation, e-mail marketing, UI(User Interface), social media, and affiliate experience required.
• Computer skills ( MS Office proficiency ). Knowledge and usage of social media, email marketing
• Creativity, intelligence, and an appreciation of business management.
• Exceptional communication and collaboration skills.
• Entrepreneurial.
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  Remuneration
  The preferred candidate will be offered a living wage and commission in line with company policy. Must be willing to navigate the path of champions and share a successful startup story
  
  
  Interested applicants should send their resume and  a cover letter. Note that only shortlisted candidate will be contacted for interview 
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  email their CV to 2b69c@jbng.me to apply for this job